Koreans Are Furious At Dyson And Their Expensive Hairdryers Right Now | KWriter

Dyson, typically referred to as the “luxurious model” within the dwelling equipment business, has seen a big enhance in client complaints in Korea this 12 months.

In keeping with The Voice of Shoppers on November 15, 864 complaints associated to Dyson had been obtained on the “1372 Client Counseling Heart” to date this 12 months. On the similar time final 12 months, there have been 518 complaints about Dyson, which implies there was a 66.8% enhance in comparison with the earlier 12 months. There have been 628 complaints about Dyson final 12 months, and this 12 months’s quantity has already surpassed that.

Most complaints had been associated to after-sales providers (AS), which refers to guarantee service. There have been many circumstances of repairs taking a very long time as a consequence of an absence of provide and demand of elements, despite the fact that the merchandise was as new as just a few months to 2 to 3 years outdated.

For instance, client A, who bought a Dyson Airwrap styler for round ₩700,000 KRW (about $542 USD) 4 years in the past, shared that when requesting guarantee service, she was knowledgeable that she could be despatched a refurbished product. Nevertheless, it by no means arrived.

When A requested when she might obtain the refurbished product, Dyson advised her they didn’t know. In the end, she gave up on making an attempt to repair the product after being advised to purchase a brand new merchandise for a reduced worth.

Each Korean Dyson and England Dyson promote costly objects to our nation, and these individuals don’t care about guarantee service in any respect. They have to view Koreans as fools.

— Client A

Client B had an identical expertise. She purchased a Dyson Supersonic hairdryer for round ₩500,000 KRW (about $387 USD) 4 years in the past, and when it stopped working, she contacted Dyson for guarantee service. Dyson said {that a} restore was not possible, however a refurbished merchandise could be given to her. Nevertheless, she by no means heard information concerning the refurbished product once more.

Immediately, Dyson said that they couldn’t discover a refurbished merchandise for her and gave her a ₩100,000 KRW (about $77.40 USD) coupon, altering their phrases and telling her to purchase a brand new product.

They mentioned that there isn’t a engineer stationed in Korea for Dyson. I’m most dumbfounded that they don’t also have a correct AS system, however they’re nonetheless promoting their merchandise.

— Client B

Client C, who bought a Dyson cordless vacuum cleaner in Could, complained that they had been knowledgeable that no elements had been accessible when requesting guarantee service. The wait time was unsure because of the excessive variety of ready shoppers.

In a number of different situations, Dyson responded to guarantee service requests by making shoppers look ahead to months, altering guarantee service insurance policies to supply low cost coupons, or offering small compensation.

In response to those modifications in guarantee service insurance policies, the Voice of Shoppers said that Dyson will not be adhering to the principles.

Whereas the present Client Fundamental Act enforcement decree Article 8, Paragraph 2 states that if a client doesn’t obtain the product after one month from the date of the restore request throughout the high quality assure interval, the corporate should change it with the identical sort of merchandise or present a refund, Dyson will not be adhering to this.

— The Voice of Shoppers

The Voice of Client additional emphasised that Dyson ought to actively embrace home client insurance policies in keeping with its model consciousness and promptly handle client complaints as a worldwide firm.